via Career pages·4d ago
Analyst-RCA-Customer Experience
IDFC First Bank
Full-timeOn-siteexperience metricsroot cause analysiscustomer experience analysisrisk identificationcorrective and preventive actionsservice delivery frameworksbenchmarkingescalation managementanalytical skillscustomer satisfactiondeveloping peoplecommunication & influenceteam managementcustomer feedbackcustomer retentionexperience mappingcustomer analyticscustomer insightsdata visualizationhazard identificationattention to detailcustomer lifecycle managementcommunication skills
Location:Navi Mumbai, Maharashtra, IndiaType:Full-timePosted:4d ago
Job Requirements. Job Title: Analyst-RCA-Customer Experience. Department/Function: Customer Service. Job Purpose. As an Analyst – Root Cause Analysis (RCA), Customer Experience, you will play a key...
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