Analyst (Non-Voice)

Summary

A Fraud Ops Analyst is responsible for reviewing, validating and investigating customer identities to prevent fraud, impersonation, account abuse and unauthorized access. The role combines fraud detection, risk assessment and document verification.

Responsibilities

• Review Identify verification requests, documents and supporting evidence enabling secure identity validation in line with the set policies and procedures
• Investigate suspicious accounts, identify thefts attempts, impersonations and fraudulent onboarding activities
• Analyze risk indicators, fraud signals and patterns if any
• Perform coordination of IV issuance and validation processes, ensuring proper handling of requests, alignment with fraud controls, and resolution of customer impacting issues.
• Identify and escalate high risk cases in line with the escalation protocols and policy exceptions
• Handle customer escalations and review sensitive cases

Skill Requirements

Skills Required

• 3-5 years of overall experience with a minimum of 2-year relevant experience for
• Exceptional communication skills – CEFR C1
• Basic knowledge of cybersecurity and network
• Familiarity with fraud typologies (ATO, abuse, synthetic identities, etc.)
• Hands-on experience in Excel
• Strong problem-solving skills and judgement in ambiguous scenarios

Education

• Bachelor’s degree

Other Requirements

Job Description – Analyst – Fraud Ops Designation – Sr Analyst Work Location – Bengaluru Work From Office Shifts – Night Shifts (PST Time zone)