Make your mark with Thiess As a global business, we are proud to offer diverse and rewarding career opportunities. We are committed to Thiess being a company that supports great people to succeed, develop their careers, and feel supported to reach their highest potential. We offer a safe and inclusive work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Every day, all around the world, Thiess supports and celebrates our people. We recognise talent and reward transparency. We champion diversity and embrace change. Join us. Hone your skills and develop new ones. Take on big challenges and grow through mentorship, collaboration, and empowerment. Thiess is the place to make things happen Why Thiess? Thiess is built on a proud history of delivering excellence in mining for over 90 years. With a team of 15,000+ across multiple continents, we blend world-class talent and cutting-edge technology to shape a sustainable mining future. The Opportunity To provide quality support services to Information and Communication Technology customers to exceed the expectations of the Thiess business and end users. About The Role Provide 24/7 timely & quality 1st level Service Desk support providing investigation, response, feedback, escalation, assistance and resolution to incidents logged by the Thiess Business Unit Employees.Maintain a high level of professionalism, integrity, interpersonal and communication skills and present a customer focused attitude in daily operations.Ensure all Incidents and work tasks are updated and maintained in a timely and informative manner to promote SLA compliance and knowledge.Proactively review the services being provided to ensure they are fit for purpose, cost effective and performing adequately.Provide feedback to clients on the status of faults and services requested.Develop & maintain business relationships.Ensure all systems and network services are available when required by the business and are performing as expected.Team training and knowledge sharing.Day to day administration of Thiess Systems.Diagnose and resolve support calls.Install and implement software on workstations, providing initial customer instruction where necessary.Team Handling and conflict resolution.Roster creation and optimum resource utilization.Produce and maintain process documentation.User account administration. About You Ability to communicate effectively to all levels of the organization.Working knowledge of enterprise ICT environments.Knowledge of ITIL practices desirable.Active Directory user account administration- Creation/deletion/management of objects, DL/Shared mailbox/Contact management, Managing Attributes, Moving Objects.Working knowledge of an ICT incident call management system. (Service Now desirable).Working knowledge of common desktop software including Windows 10 and MS Office365.Working knowledge of workstation hardware and peripheral devices.Good to have an exposure of server technologies such as Active Directory, Group Policy, Citrix and SCCM.Desk phone management (Cisco/Avaya).Microsoft O365 Administration (Identity/Exchange/Security/Teams).Knowledge of Anti-Virus/security practices.24x7 Network monitoring.Ability to provide in-depth technical PC support and analysisTertiary qualifications in Information Technology. What Thiess Can Do For You Help to grow your career, offering diverse and varied opportunities for advancementFlexible working arrangementsRecently renovated corporate head office located in South Bank, BrisbaneWorld-class health & wellbeing programsOn-site gymnasiumSalary sacrifice optionsA range of corporate discounts, including health insurance (Medibank), travel & retail productsReferral bonus program About Us Thiess works with clients in Australia, Asia, and the Americas in the dynamic field of open-cut and underground mining. The pioneering spirit of our founders – the legendary Thiess brothers – is our legacy and inspires our vision to harness the power of people and technology to drive sustainable change. At Thiess, you will have the opportunity to play a part in the global energy transition. We are growing our commodities portfolio to include metals and minerals critical to the energy transition and developing services to enable sustainable mining. We’re creating a culture of curiosity, knowledge-sharing, and continuous learning – supporting our people to contribute to Thiess’ success and continued growth in sustainable mining. We’ll support you to hone your skills and develop new ones, take on challenges and grow, through mentorship, collaboration, and empowerment. We offer our people ongoing technical training and development opportunities so they can reach their full potential. We also invest in the workforce of the future, with a range of programs for people starting their careers. We recognise the value of an inclusive and diverse workplace through our vision of everyone matters always. We’re focused on creating an inclusive environment to enable our people to bring their best selves to work because they feel safe, included, and empowered. Learn more http://thiess.com/makeyourmark Should you require assistance applying for this opportunity, please contact us at hiring@thiess.com How To Apply This role is an opportunity to take the next step in your career. With our culture of recognition, development, and a stimulating and satisfying work environment, there is no better time to join Thiess. Thiess follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check, and a medical assessment. These checks are essential to your application, and your recruiter will support you through the process. Please click the “apply” button to apply for this role.