Analyst-Control Management

Analyst-Control Management (Issues, Events, and Remediation)

International Governance and Control within International Card Services (ICS) comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.

The ICS – Issues, Events & Remediation team is responsible for driving consistent, high-quality execution of the Issues, Events, and Remediation framework across International markets. We are seeking an Analyst – Control Management (Issues, Events & Remediation) to partner with Legal Entity Control Management teams and key stakeholders to support the consistent execution of the Issue, Events & Remediation lifecycle across International markets. The role will help standardise governance, reporting, and operating practices across Legal Entities, while ensuring high-quality issue management, policy adherence, and continuous improvement as the operating model evolves.

As a part of this role, Analyst - Control Management (Issues, Events, and Remediation) will:

• Perform end-to-end assessment, intake, documentation, and progression of Issues, Events & Remediation records through the lifecycle, ensuring alignment with Enterprise policies and governance standards.

• Partner with Legal Entity Control management teams, Second Line of Defense (2LOD) and other stakeholders to support Issues, Events and Remediation management activities, provide guidance, resolve queries, and effective decision-making.

• Ensure records are complete, accurate, and consistent, while promoting standardised ways of working and maintaining high quality data across the portfolio.

• Track progress against key milestones, identify emerging risks or bottlenecks, and prepare reporting and insights to support leadership decision-making.