Edwards Lifesciences is expanding its global technology capabilities with the launch of a new IT Innovation Hub in Pune, India. The Hub strengthens the technology foundation that supports our business worldwide, working in close partnership with teams across regions to deliver reliable, high-quality solutions at scale. Designed as a long-term investment, the Pune Hub will advance newer digital capabilities such as automation, data, AI, and cloud, and will include roles spanning end user services, application development, and enterprise platform teams. Together, these teams will help Edwards operate more efficiently and accelerate innovation in support of our mission of advancing patient care.
The Middleware Administrator plays a critical role in providing operational support for enterprise integration platforms, ensuring stability, availability, and continuous improvement in a highly regulated environment.
How you’ll make an impact:
Provide end-to-end operational support for the Integration platform, ensuring platform stability, performance, and reliable message processing across environments.
Perform instance-level operational monitoring and routine maintenance activities, including:
Restarting integration runtime and administrative services
Restarting platform monitoring and agent processes
Restarting host adapter or connectivity services
Monitor the Integration platform to ensure operational readiness, platform health, and reliable message flow using enterprise monitoring and observability tools.
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Perform advanced monitoring and maintenance activities, proactively identifying and resolving performance, capacity, and availability issues.
Troubleshoot and resolve integration platform and integration flow issues independently, performing root cause analysis and implementing corrective and preventive actions.
Provide technical guidance, oversight, and knowledge transfer to junior team members.
Plan and execute software patching, hotfixes, and minor platform upgrades, ensuring appropriate validation and adherence to change and release management processes.
Manage and validate backup, restore, and recovery processes, including periodic testing and documentation updates.
Support deployment activities, including deployment validation, rollback coordination, and post-deployment health checks.
Create and maintain support documentation, including knowledge articles for common issues, standard operating procedures (SOPs) for routine and advanced tasks, and runbooks for incident handling and recovery.
Contribute to system or process improvements.
What you’ll need (Required):
Bachelor’s in Computer Science, Information Technology or Business Administration (or equivalent/relevant fields)
3-5 years of experience in an integration platform support role, preferably supporting TIBCO platforms.
Hands on knowledge of Linux operating system having clarity on Linux concepts like filesystem management, resource utilization, log analysis.
Hands-on knowledge of complete BusinessWorks 6 Runtime environment.
Experience in troubleshooting TIBCO BusinessWorks 6 environment runtime issues on Linux OS.
Hands-on knowledge of TIBCO Enterprise Message Service, TEA and HAWK.
Basic understanding of shell scripts.
Basic understanding of CI/CD using Jenkins and SVN
What else we look for (Preferred):
Experience with EDI, Microsoft BizTalk Server 2020 or Progress MOVEit Automation
Demonstrates knowledge of IT best practices. Familiarity with ITIL principles or certification is an advantage.
Demonstrates strong interpersonal skills, a sense of responsibility, commitment, and customer focus.
Strong analytical and problem-solving mindset.
Take proactive action and maintain a positive attitude.
Goal-oriented and able to independently prioritize work based on business impact and urgency.
Excellent written and verbal communication and collaboration skills.
Ability to work in SLA-driven support environments.
Ability to clearly document SOPs, runbooks, and RCA reports.
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.
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