Analyst

Job Description Summary

OVERVIEW

Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

As part of the Services Data & Productivity Engineering team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support a comprehensive process improvement strategy with a focus towards achieving scale for future growth by improving quality and efficiency across the Services division through the identification and development of business process automation solutions.

ROLE

• Manage complex resolutions, and design and develop automation solutions to complex problems
• Contribute to ongoing incubation of new low code applications
• Manage the overall coordination, status reporting, schedules and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements
• Develop detailed project plans and manages all implementation processes
• Regularly communicate to senior management regarding the status of specific project deliverables, and interact with stakeholders to set and manage expectations
• Consult on new products, processes, standards or plans in support of the Merchant Offers business
• Optimize business processes to achieve more efficient results including establishing standard processes and best practices
• Translate customer needs into process improvement objectives, and establishes/coordinates a plan for implementation
• Communicate process issues or updates to stakeholders, and assesses and recommends opportunities for improvement

ALL ABOUT YOU