Analyst

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job description

We are seeking an analyst to help support applications and services deployed on Azure, working as a part of a collaborative support team. You will handle day-to-day client incident resolution, monitoring, triage, release support, and documentations.

This role suits someone who enjoys problem solving, working closely with developers and ensuring smooth and reliable application operations.

Provide support for applications hosted on Azure, including basic trouble troubleshooting and log analysis

Work with developers during triage to investigate bugs, outages, and performance issues.

Monitor ticket queues in ServiceNow and ensure timely resolution of incidents, requests, and tasks.

Track and maintain SLA compliance across assigned tickets

Respond to incidents, ensuring work is prioritised in line with Service Level Agreements

Participate in incident management, escalating issues appropriately when needed

Monitor ongoing releases and deployments, reporting issues promptly

Maintain team knowledge and documentation in confluence

Contribute to improving support and processes and monitoring practices

Provide accurate/timely communications to customers in a non-technical style (internal)

Expectation to provide on call support (but not immediately)

Qualifications

• 2-3 years in Application support, technical support, or cloud operations