Airport Ticketing & Customer Service Executive
Internshala
About the job
Airport Ticketing & Customer Service Executive Location: Bagdogra Airport, West Bengal (Onsite) Company: Udaan Holidays Pvt. Ltd. (Air iQ) Employment Type: Full-Time Freshers & Experienced Candidates WelcomeAbout the RoleUdaan Holidays is looking for enthusiastic and customer-focused professionals to join our Airport Operations team at Bagdogra Airport.This role is ideal for candidates looking to build a career in Aviation, Travel, Tourism, Customer Service, Airport Operations, or Hospitality. You will be responsible for assisting passengers, managing ticketing operations, coordinating with airlines, and delivering exceptional customer service at the airport counter.Key Responsibilities Flight ticket booking, cancellation, reissue, and refund processing Assist passengers with travel-related queries and support Coordinate with airlines regarding PNR updates, schedule changes, and ticketing requests Handle walk-in customers and travel agents professionally Support passengers during delays, cancellations, and travel disruptions Maintain accurate records and ensure service excellence Ensure smooth day-to-day airport counter operationsRequirements Graduate in any discipline Good communication skills in English and Hindi Basic computer proficiency and MS Office knowledge Strong customer service and interpersonal skills Ability to work in a fast-paced environment Professional appearance and customer-first attitudePreferred Experience in Aviation, Travel, Hospitality, Airport Operations, Front Office, Customer Service, or Ticketing Knowledge of Amadeus, Galileo, Sabre, or other GDS platforms Immediate Joiners Preferred Candidates from Siliguri, Bagdogra, or nearby locations preferredFreshers Can ApplyFresh graduates with excellent communication skills, a positive attitude, and a willingness to learn are encouraged to apply.Work Schedule Shift: 8:55 AM 6:00 PM Weekly Off: Wednesday Sunday: Working Day Work Location: Bagdogra AirportWhy Join Us? Opportunity to build a career in the Aviation & Travel Industry Exposure to Airport Operations and Customer Service Excellence Learning and Growth Opportunities Dynamic and Professional Work Environment
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: Competitive salary
Number of openings
1 Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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