AI Transformation Lead, Quality and Customer Experience

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.

• 8 years of experience in a technical project management or a customer-facing role.

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.

• 10 years of experience leading scaled operations/Managed Service Providers (MSPs).

• Experience in process optimization methodologies (e.g., Lean, Six Sigma, Value Stream Mapping) to identify bottlenecks and reduce customer effort.

• Ability to drive AI quality assurance and operational automation through prompt engineering, code-based workflow integrations (e.g., using Python, Java, Apps Script, or similar), and the development of Large Language Model (LLM)-powered agents and SQL-backed reporting dashboards.

• Familiarity with digital advertising technology, Google's sellside products (Google Ad Manager, AdMob, AdSense), or technical support environments.