AI Adoption Customer Engineer, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 10 years of experience with cloud native enterprise architecture in a customer-facing or support role.

• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

• Experience developing AI/Generative AI (GenAI) solutions utilizing AI tools and designing multi-agent workflows and retrieval-augmented generation (RAG) systems.

• Experience in deployment planning, delivery orchestration, or change management.

Preferred qualifications:

• Master’s degree or PhD in AI, Computer Science, or a related technical field.

• Experience with development or implementation of AI agents in an enterprise environment.

• Experience simultaneously guiding multiple customers through the organizational change and delivery preparation to adopt new, cloud-powered business processes.

• Experience working with product and support teams and using technical proficiencies to resolve blockers and accelerate customer delivery.

• Experience architecting AI solutions within infrastructures, ensuring data sovereignty and secure governance.

• Ability to perform deep discovery interviews to find the true business problem and translate complex hardware/AI constraints for C-suites and deep-technical teams.