Advanced Analytics Analyst

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Advanced Analytics Analyst Location: Manyata Tech Park, Bangalore

Business & Team:

CDAO has a vision building a brighter future for all. Using data, analytics and AI. We’re delivering on this by working together with our business colleagues jointly solve problems with customer centricity and technical innovation, cultivating a world-class team of empowered people and building technology solutions for the future.

We put the customer at the centre of everything we do and measure our performance against the groups’ external customer satisfaction measures.

Impact &contribution:

A Customer Remediation Analyst at ASB plays a key role in helping the bank “make things right” for customers who may have been negatively impacted by system issues, product errors, fees, or other mistakes. The work directly supports ASB’s commitment to fairness, trust, and regulatory compliance.

This role sits within ASB’s Remediation Business Unit, which was established to correct customer harm and prevent future issues. The unit delivers multiple projects across Personal, Business, and corporate banking, working with structured processes and specialised squads

Roles & responsibilities:

- 4+ years of experience in similar role

- Perform advanced analysis to help answer questions.

- Conduct analysis to understand customer behaviours, customer profiles and customer impact, etc.

- Liaise with other analytics users and data experts to ensure insights are useful and add value to the business.

- Utilize additional/external sources of information to generate further insight.

- Use new tools and techniques to broaden my learning.

- Present insights to facilitate discussion about key metrics.