Accounts Receivable Support Specialist

About the job

Are you looking for your next adventure in the accounting space?Do you have at least 2 years of experience in accounts receivable, collections, or a related finance role? If you answered yes, Zywave would love to talk to you! Zywave is looking for an Accounts Receivable Support Specialist to join our ever-growing team. In this role, you will be responsible for the day-to-day customer service and collection efforts to resolve customer past due invoices while partnering and collaborating cross functionally throughout the company to deliver a consistent 'customer first' Zywave experience. Why Should You Apply?The Accounts Receivable Support Specialist is a critical contributor to the financial health of Zywave. This role is responsible for managing collections activity across multiple business units whose invoicing and AR tracking are maintained primarily through sub-ledger systems and Excel based workbooks. Responsibilities include identifying, researching, and resolving root cause on disputed receivables while effectively collaborating cross functionally throughout the business. The ideal candidate is a tenacious, detail-oriented professional who can investigate complex account discrepancies, communicate assertively and diplomatically with customers, and drive timely resolution of outstanding balances. This position works during afternoon/evening IST hours (2:00 PM 11:00 PM) to ensure strong overlap with the US Central Time business day and effective collaboration with the managing team. This position is also categorized as a hybrid role, with certain in-office days expected. What You Will Do:Collections & Accounts Receivable Management

• Contact customers via phone, email, and written correspondence to collect outstanding invoices across multiple acquired business unit portfolios.
• Monitor aging reports maintained in Microsoft Excel and proactively identify overdue accounts requiring escalation or follow-up.
• Maintain accurate and up-to-date records of all collection activity, payment commitments, and account status in Excel-based tracking systems.
• Investigate and/or escalate disputed invoices or high-risk accounts to management in a timely manner with full documentation.
• Initiate payment plans when appropriate
• Miscellaneous duties as assigned.

Investigation & Problem Solving

• Investigate account discrepancies, billing disputes, and payment gaps by cross-referencing invoicing records, contracts, and communication history.
• Apply strong critical thinking to identify root causes of non-payment, including process gaps, billing errors, or customer-side issues.
• Partner with internal stakeholders to resolve disputes and ensure corrected invoices or credits are issued promptly.