About Officeworks:Officeworks purpose is we bring big ideas to life at low prices. We are Australias leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create and Geeks2U. We begin with customersour products and services provide solutions to our diverse range of customers across Australia, from households, students, small to large-sized businesses, governments, and schools. About the Finance Function:By joining the Finance team within the Global Capability Centre (GCC), you will play a direct role in supporting Officeworks growth and performance. Youll contribute to high quality financial capabilities that sit at the heart of how the business plans, invests, governs, and delivers value.The GCC is a critical enabler of Officeworks purpose by ensuring strong financial stewardship, insight driven decision making, and operational discipline that supports sustainable success.This is a unique opportunity to join as a founding member of a newly established global hub. Early joiners will help shape how the finance function operates within the GCC, influencing future ways of working, capability development, and the evolution of some of Officeworks core finance processes. These roles are best suited for people who enjoy:
Exposure to core finance disciplines, including financial operations, reporting, governance, controls, planning, analysis, and process optimization.
Supporting global initiatives and strengthening scalable, efficient finance processes.
Contributing to business transformation through financial insight and continuous improvement.
Working in an environment where your expertise matters, your growth is intentionally supported, and your work has a visible impact on business performance and outcomes.
Why this role exists:The Accounts Receivable Coordinator is responsible for the end-to-end administration and support of Officeworks 30-Day Accounts, ensuring a seamless financial experience for business and education customers. Operating in a high-volume, digital-first retail environment, this role manages critical financial touchpoints including new account applications, credit limit reviews, and the accurate allocation of payments. This role acts as a primary point of contact for financial enquiries, balancing customer service excellence with effective debt recovery and credit risk mitigation. Where you will make a difference:In this role you will:Customer Service & Query Resolution:
Answer inbound phone calls in accordance with agreed KPIs to maintain established customer service levels.
Undertake first-call problem resolution for all customer enquiries, ensuring any escalated issues are followed up promptly.
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