Account Lead - Facilities Management

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Account Manager – Facility Management

Lead strategic facility management delivery for a premier corporate client in Mumbai as Key Account Manager. Drive operational excellence, client satisfaction, and business growth while serving as the primary strategic partner to our client.

What This Job Involves

Strategic client partnership and account management

Serve as the single point of contact and strategic advisor to Client at Powai leadership. Build and maintain strong C-level relationships, proactively anticipate client needs, and drive initiatives that align FM delivery with business objectives. Lead quarterly business reviews, present strategic insights, and identify opportunities for service enhancement and account growth.

Driving operational excellence across integrated FM services

Oversee comprehensive facility operations—engineering (HVAC, electrical, plumbing), housekeeping, cafeteria/F&B, security, transport, workplace experience, helpdesk, events, and asset management. Ensure consistent delivery against contractual KPIs while implementing best practices in health, safety, sustainability, and business continuity.

Financial management and business performance

Manage budgets, deliver variance reporting (Budget vs. Actuals vs. Forecast), and identify cost-saving and gain-share opportunities. Coordinate procurement, vendor contracts, and invoice management while driving profitability and value creation for both client and JLL.

Ensuring compliance and risk management

Maintain 100% statutory compliance with Indian regulations—labor laws, ESI/PF, fire safety, FSSAI, payment of wages, minimum wage acts, and building permits. Ensure continuous audit readiness and coordinate seamlessly with regulatory authorities for all inspections and certifications.