Academic, Operations & Student Affairs Coordinator

About the job

About the University and the RoleFounded more than five centuries ago, the University of Aberdeen is a leading research institution that drives innovation and prepares students for future careers. It is ranked 2nd in Scotland and 12th in the UK in the 2025 Guardian University Guide and is listed among the top 250 universities worldwide in the 2025 QS and Times Higher Education rankings.The University of Aberdeen will open its Mumbai campus in Powai in September 2026. At launch, it will offer six programmes: four-year undergraduate degrees in Computing, Data Science, Economics, and Business Management, along with one-year masters degrees in Artificial Intelligence and Business Administration.The Academic, Operations & Student Affairs Coordinator supports day-to-day academic administration, student services, and campus operations to ensure a smooth, student-centered experience. The role coordinates timetables, examinations, student records, and frontline student support while partnering with faculty and admin teams to deliver efficient, high-quality services. Key ResponsibilitiesAcademic Administration

• Coordinate semester timetables, room allocations, and faculty schedules in collaboration with academic teams.
• Support assessment logistics: exam scheduling, invigilation rosters, grade submissions, and results publishing.
• Maintain accurate student records (enrolment, attendance, progression, leaves/deferrals), ensuring data integrity and confidentiality.
• Assist with onboarding/orientation for new students and academic calendar communications.Student Affairs & Experience
• Serve as a first point of contact at the student helpdesk; triage queries and route complex cases appropriately.
• Support student engagement activitiesclubs, events, orientation, and volunteeringworking with student leaders and societies.
• Assist with welfare/discipline workflows (case logging, meeting scheduling, documentation) with sensitivity and discretion.
• Coordinate referrals to counselling/academic support as per established protocols.Operations & Coordination
• Liaise with facilities, IT, and security to resolve classroom/campus issues quickly.
• Track service requests, maintain ticket/issue logs, and follow up to closure; escalate risks proactively.
• Draft and circulate notices, handbooks, and operating procedures; keep portals and dashboards updated.
• Support vendor coordination for events and student services (printing, logistics, transport, supplies).Compliance, Data & Reporting
• Ensure adherence to university policies, assessment regulations, data privacy, and student conduct guidelines.
• Prepare weekly/monthly reports (attendance, service SLAs, event participation, query resolution, exam ops).