Academic Counsellor- Mumbai

About the job

JOB SCOPE The ideal candidate for this role is a proven sales performer adept in direct-to consumer consultative sales who excels at working with high ticket size products. As an upGrad Admission Counsellor [AC], you will help prospective learners find the right educational course to upskill themselves and progress in their careers. You will guide them through the decision-making process and persuade them to enroll in upGrad programs.

RESPONSIBILITIES & DUTIES

• Act as a mentor and guide for potential learners, offering career advice and insights into how upGrad can accelerate their professional journey
• .Provide personalized career counseling to potential learners, assisting them in charting their career trajectory and demonstrating how upGrad can facilitate their goals
• .Meet weekly enrollment, revenue, and collection targets to contribute to the overall success of the organization
• .Establish the unique value and effectiveness of upGrad's online/blended learning model to potential learners
• .Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships
• .Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality

. BASIC ELIGIBILITY CRITER

• IAMinimum of 2 to 5 years of B2C sales experience, with at least 1 year spent in a single company. Prior experience in selling education products [Preferred
• ].Minimum graduation or above, with qualifications from relevant backgrounds preferre
• d:For Data/Tech/AI programs: Engineering, Computer Science, BCA. o For Management programs: BBA, Management, BSc, BCom & any other graduation progra
• m.Previous experience working a 6-day work wee
• k.Currently working in the capacity of an individual contributo
• r.Proven track record of meeting targets in the existing compan

y. SKI

• LLSExcellent written and verbal communication skills, including strong interpersonal and presentation abiliti
• es.Ability to listen effectively, build trust with potential learners, and approach situations with patience and empat
• hy.Ability to persuade learners towards enrolling in courses while ethically influencing their decisio
• ns.Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements. KEY PERFORMANCE INDICAT