TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Procurement & Sourcing
Job Description:
This role acts as the primary focal point for optimizing the health and effectiveness of IT vendor relationships. This role actively monitors process adherence and implementation of consistent IT vendor management operating processes. This role interfaces with key stakeholders to ensure alignment with overall strategies and processes. This role works in a collaborative fashion with all IT and business partners to deliver technology solutions that allow TD Bank U.S., to be the better bank in every market in which it competes. Our solutions and services will provide TD Bank a quality and cost advantage, leverage our enterprise capabilities, meet business needs, and provide high availability in a secure environment.
Depth & Scope:
Subject matter expert/specialist in the field and may manage people
Promotes and champions a consistent IT Vendor Management process for TD Bank and US Technology Solutions
Initiates regularly scheduled process performance reviews; Analyzes process review findings and identifies deviations and quality improvement initiatives; Ensures that improvement initiatives identified in process reviews are acted on and progress reports are provided to the IT VMO Leader
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Provides assistance in the review of Service Level Agreements, contracts, and agreements for IT strategic vendor integration initiatives
Validates alignment between business requirements and IT Vendor Management process capabilities
Ensures that all IT Vendor Management processes are consistent and interface appropriately with TD IT vendor strategies, enterprise processes, and standard terms and conditions
Assesses project delivery risk through regular reviews of IT strategic vendor scorecard performance; Provides input into scorecard continuous improvement initiatives
Develops process performance reports to track TD compliance to IT vendor management processes
Functions as a primary escalation point for disputes regarding process adherence and vendor relationships
Routinely monitors trends in IT vendor management best practices and identifies opportunities to incorporate within existing processes
Develops and conducts process training awareness sessions to improve process adoption and adherence
Continuously seeks and implements initiatives to reduce vendor and department expense and/or add value
Collaborates with Strategic Sourcing to optimize vendor unit cost and total cost
Monitors vendor expense against projected budgets. Alerts appropriate functional groups to significant variances
Education & Experience:
4 year degree or equivalent experience required
3-5 years of related experience required
Previous experience with IT Vendor Management Processes.
Demonstrated experience with relationship management, negotiations, reporting tools and internal/external banking regulations.
Demonstrated experience with Process Quality and Maturity standards as well as Service Management and Delivery best practices.
Proven strength with MS Office Suite, Visio and MS Project.
Customer Accountabilities:
Understands and supports the Bank's Customer Service Strategy
Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
Models quality service delivery at every interaction
Leads and contributes to the ongoing improvement of the partner / Customer experience
Employee/Team Accountabilities:
Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience
Participates fully as a member of the team and contribute to a positive work environment
May provide leadership, training, and guidance to other team members
Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
Actively shares information and knowledge, and proactively learn from the expertise of others
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits pl
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