Amazon Easy Ship (AES) connects third-party sellers with Amazon’s carrier network for end-to-end fulfillment in Australia. This role owns the program management layer that sits between carrier operations, seller experience, and the product and science teams that power AES. You will be the single-threaded owner for 3PL transportation performance — accountable for operational execution today while driving the structural improvements that reduce cost, improve pickup reliability, and unlock new delivery capabilities for sellers and customers tomorrow. The role operates at the intersection of carrier management, DEX science, and product development, with a dotted-line management responsibility into the POC team. This is a high-visibility, high-complexity role requiring someone who can shift fluidly between pulling a same-day pickup rescue and building the OP2 narrative that justifies next year’s investment.
Key job responsibilities
Key Responsibilities
Carrier Operations & Pickup Performance
Own day-to-day operational execution across 3PL carrier and seller workstreams, including capacity management and pickup rescue coordination
Lead carrier pickup miss follow-ups and seller coaching programs; maintain >98% FDPS through EF Ops and NOC escalation pathways
Manage carrier relationships across all active 3PL partners, serving as the primary escalation point for AU Transportation
Strategic Carrier Initiatives
Drive structural improvement programs including SDD Local, Heavy & Bulky, slot optimisation, and geolocation-based routing
Own the AES pickup success initiative roadmap in partnership with AU Transportation; identify and close systemic gaps in pickup reliability
Delivery Experience & Promise Ownership
Own transit time, pads, and DEA configuration for AES shipments
Partner with the science team to provide input for ML model improvements; manage seller holiday configurations via the Bulk Processing tool
Monitor Click-to-Promise (C2P) performance and investigate promise accuracy bugs in coordination with DEX
Cost to Serve Reduction
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Identify and execute innovation opportunities to reduce cost-to-serve across the 3PL transportation network
Build business cases for structural solves; quantify trade-offs between service, cost, and seller experience
Reporting & Goal Setting
Own WBR, MBR, and QBR reporting for 3P transportation; build and maintain reporting infrastructure
Lead OP1/OP2 goal-setting for the 3P carrier workstream; track and communicate progress against plan
Product Management
Act as the operational product manager for AES tech improvements: Locality Signal on Search, AES Pickup Tech, ShipTech UAT, and agentic AI automation initiatives
Represent operational requirements in product and tech forums; own UAT for feature releases affecting carrier or seller workflows
Program Oversight & Team
Oversee all transportation sub-programs with AFN injection accountability
Dotted-line management responsibility into the POC team; coordinate across EF Ops, NOC, and AU Transportation
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Basic Qualifications
5+ years in program management, operations, or supply chain in a fast-moving logistics or e-commerce environment
Demonstrated ability to manage complex, cross-functional programs with multiple stakeholders and dependencies
Strong analytical capability — comfortable building reporting frameworks, investigating metric anomalies, and translating data into action
Experience working with carrier or 3PL networks at scale
Excellent written and verbal communication; able to write clearly for senior leadership audiences
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Preferred Qualifications
Experience with Amazon Easy Ship, Merchant Fulfilled Network, or Amazon Transportation programs
Familiarity with DEX/promise accuracy, C2P, or delivery science workflows
Background in product management or UAT for operational tooling
Experience writing OP1/OP2 documents and presenting at WBR/QBR forums
Exposure to agentic AI or automation tooling in an operations context
Basic qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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