TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Reporting to the Team Manager, the Operations Officer is responsible for supporting daily banking operations with a focus on accuracy, efficiency, regulatory compliance, and timely service delivery.
This role provides broad operational support, including general and specialized transaction processing, while communicating professionally with partners and demonstrating a clear understanding of client needs, TD products, and internal processes.
Job Responsibilities:
- Process transactions accurately and on time, in accordance with established guidelines, procedures, and Service Level Agreements (SLAs).
- Escalate processing and operational issues to the appropriate function or partner as needed, supporting timely resolution while maintaining service quality and procedural alignment.
- Respond to partner questions, provide clarification, and support the resolution of identified deficiencies.
- Support incoming partner transactions by validating information and completing adjustments within approved authority levels.
- Build and maintain effective working relationships with customers, partners, and vendors by responding to questions and concerns in a timely, professional manner.
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- Maintain awareness of internal and industry regulations, emerging issues, and due diligence requirements, applying them in accordance with operating policies and procedures.
- Review internal processes and activities to identify and recommend opportunities for continuous improvement.
Job Requirements:
- 1+ years of relevant experience.
- College and/or university degree would be considered an asset.
- Ability to work well independently and as part of a team
- Strong communication, interpersonal, planning, and time management skills, with the ability to work effectively in a fast-paced environment.
- Understand and apply operating policies and procedures
- Ability to work efficiently while meeting individual and team-driven benchmarks.
- Conscientious and detail-oriented, with a focus on mitigating risk to the bank.
- Customer-driven, with a commitment to delivering exceptional service.
- Ability to take ownership of situations and know when to escalate issues as required
- Ability to multitask and work effectively in a fast-paced, high-volume environment.
- Ensure Service Level Agreements are met consistently.
- Adapt to new processes and technology improvements.
- Primary focus is on completing day-to-day processes and activities, with additional responsibilities assigned as required.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
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