As a Visual Merchandiser Manager, you contribute to an inspiring, elevated, & consistent customer experience by implementing visual standards and commercial excellence. Together with your store team, you will use your trend awareness to secure visual and commercial curation implementation according to the visual & commercial guidelines to actively drive sales in your store. You lead, coach, and develop strong Visual Merchandiser team through upskilling to secure a sustainable Visual Merchandiser talent pipeline within your store.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
Contribute to the total OMNI customer experience in your store by following-up the visual and commercial curation according to guidelines (In-direct)
Representing yourself and the H&M Brand positively during customer interactions (Direct)
Set, implement, and follow up on store visual & commercial goals with Store Manager, Area Visual Manager and Store teams
Lead your VM team to organize, plan and prioritize workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
Launch and sign off the latest global campaigns and sale activities on time according to H&M Brand Standards with Store Management team & Area Visual Manager
Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams
Perform sales report (KPIs) follow-up, identify, and prioritize visual & commercial opportunities with Store Management team
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
Ensure your VM team creates efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team
Follow-up all procedures, best practises for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store Management team
Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc.
Coach and develop your VM team to plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store
Team & Development
Lead, inspire and educate your store team, keep them up to date with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception
Coach and develop the visual and commercial skills for the VM and Store teams to secure high quality of product & commercial presentation according to guidelines
Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
Responsible for recruiting, onboarding, performance management, upskilling and development for talents and new colleagues with Store Manager & Area Team
Complete talent management and succession planning in your store for future talents to support business needs
Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues
Ensures Store teams complete Visual Competences & Commercial 4 All trainings based on Regional & Sales Market learning and development goals
Support Sales Market and Area teams with talents for expansion (store projects) needs
Visual & Commercial Execution
Responsible for the visual, commercial, and styling curation in the store based on commercial calendar, allocation, store activation plan and trends according to visual & commercial guidelines
Coach and follow-up that your VM team carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure that the VM team creates clear trends and stories according to inspiration from the visual & commercial guidelines
Ensure your VM team secures window & styling execution accordingly to visual & commercial guidelines to create inspirational & commercial customer experience
Ensure your VM team maintains a good customer flow by maintaining commercial layout, fixtures to secure the best trend story placement
Ensure the VM and Store team executes a strong balance and maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements
In collaboration with Facilities Management, ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store
Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind
In collaboration with Area Visual Manager, ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout
Ensure your store has enough quantities of sale, and other activity including POS material according to local routines
Keep sales floor and back of house clean, organized, and safe according to local security guidelines
Who You Are
To be a successful and motivating Visual Merchandiser Manager, you are fashion interested, curious and creative; always looking for inspiration.
With your extensive visual & commercial experience your able to be proactive, solution focused and flexible to achieve results cross functionally.
Experience from working as a Visual Merchandiser in store
Experienced in team coaching, talent development including upskilling with strong leadership skills
Experience with being solution focused to improve product presentation and commercial implementation in store
Good knowledge of retail management, visual, commercial & operational best practises, routines, and tools
Know how to manage, follow-up and act on selling equation and weekly sales reports
Why You’ll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Additional Information
Compensation: expected base salary range is xx-xx hourly
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application
Similar roles you might like
More openings like this one — take a look before you go.
