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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About eBay Live
eBay Live is redefining how people shop by combining commerce, entertainment, and community through livestream experiences. As we scale across the world’s largest markets, we are building a global commercial organization that acquires, incubates, and grows high-potential sellers into category leaders.
To support this next phase of growth, we are hiring a Sr. Manager, Strategy & Operations to help design and orchestrate the operating model that powers seller success at scale.
The Role
This leader will sit at the center of the team responsible for bringing the right supply to eBay Live, partnering closely with Business Development, Onboarding, Seller Growth, Category Leadership, Customer Support, Product, and Market teams.
You will translate strategy into execution, building the systems, governance, performance frameworks, and cross-functional alignment required to scale Live commerce globally. This role reports directly to the Global Strategy & Operations Lead, eBay Live Supply.
What You Will Accomplish
Design and Operationalize the Global Commercial Model
- Build and evolve a tiered seller service model that differentiates between strategic anchor sellers, growth-stage sellers, and self-serve participants
- Define clear qualification thresholds, graduation logic, and performance standards
- Establish scalable workflows for seller acquisition, onboarding, activation, and long-term growth
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- Introduce structured governance for process design and tool prioritization
Orchestrate Cross-Functional Execution
- Act as the primary integrator across commercial, category, product, customer support, and regional market teams
- Align seller supply with category strategy and key seasonal or event-based moments
- Proactively manage trade-offs, resource allocation, and cross-regional coordination
- Provide clear visibility to senior leadership on risks, dependencies, and progress
Build the Performance Operating System
- Define and implement key performance metrics such as: lead velocity, time to first live event, weekly content hours by category, revenue per hour streamed, seller retention
- Establish regular performance cadences and dashboards
- Use data to drive prioritization and continuous improvement
Drive Capacity Planning and Organizational Effectiveness
- Partner with finance and leadership on headcount modeling and resource allocation
- Balance strategic seller coverage with scalable support models
- Reduce operational friction by simplifying meetings, clarifying roles, and eliminating duplication
- Support leadership communication and change management efforts
Required Experience
- 8+ years in strategy, operations, consulting, or commercial leadership roles
- Experience designing and scaling global operating models
- Strong executive presence and cross-functional influence
- Demonstrated ability to translate complex strategy into structured execution
- Analytical rigor with experience building performance frameworks and capacity plans
- Experience operating in fast-moving, matrixed environments
Preferred Experience
- Background in marketplace, ecommerce, or livestream commerce
- Experience supporting global or multi-regional teams
- Experience in sales operations, commercial transformation, or high-growth environments
Additional Details
The base pay range for this position is expected in the range below: C$121,200 - C$161,800
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
This job posting relates to an existing vacancy within eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.
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