We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
Simplii Financial is a modern, customer-first organization, where exceptional experiences are built on strong processes. As a Senior Business Analyst, Process Engineering, you'll be embedded within a squad, leading end-to-end business analysis activities with clear ownership. You'll transform complex business and customer needs into actionable requirements, identify sources of friction in existing processes, and design improvements to make banking clearer, faster, and easier for our clients. You’ll collaborate closely with product, technology, operations, and partner teams, bringing structured problem-solving, Agile fluency, and a high standard of analytical rigor to every task. You’ll also contribute to elevating the quality of the Business Analysis practice by coaching colleagues, establishing standards, and driving continuous improvement. Supported by your Director for craft development and career growth, you’ll be accountable to your squad and the outcomes it delivers each day.
At Simplii Financial, we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2-3 days per week on-site, while other days will be remote.
How you'll succeed
- Business Analysis and Delivery Leadership – Lead requirements and process activities for complex initiatives, taking clear ownership of scope and outcomes. Set quality standards for business analysis work within the squad and coach others toward best practices, ensuring deliverables are accurate, actionable, and directly useful.
- Process Excellence and Continuous Improvement – Drive process standardization and continuous improvement across the squad. Champion Agile methodologies, lead process optimization initiatives, and foster a culture of shared responsibility for analysis quality.
- Stakeholder Partnership – Develop and maintain strong relationships with stakeholders across the business. Influence decisions, lead change management efforts, and ensure recommendations are delivered with the context and credibility needed for action.
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- Strategic and Technical Acumen – Bring deep understanding of business drivers and technical considerations to every engagement. Translate ambiguity into actionable guidance, anticipate organizational needs, and connect analysis to business strategy and customer outcomes.
- Documentation and Quality – Produce concise, high-quality documentation including requirements, process flows, decision models, and supporting artefacts that accelerate team decision-making and reduce complexity. Demonstrate proficiency in modern business analysis and collaboration tools, including Jira and Confluence.
- AI and Continuous Learning – Lead adoption of AI-driven tools and methodologies within your squad, champion innovation and continuous learning, and develop the team’s analytical capabilities through mentorship, coaching, and knowledge sharing.
Who you are
- You have relevant experience. You bring 5–8 years of experience in business analysis, process engineering, or a closely related discipline, with a track record of leading complex, cross-functional delivery in a regulated financial services environment. Certifications in Agile, Lean, or Six Sigma are an asset.
- You put the customer first, always. You understand that the requirements you define and the processes you design shape how real customers experience Simplii. You keep their perspective at the centre of your analysis and advocate for solutions that minimize friction.
- You turn ambiguity into clarity. You are a structured, confident communicator who can take a complex, poorly defined problem and bring calm, clarity, and actionable direction. Teams rely on you to help them move forward when they are stuck.
- You think in systems. You naturally see how people, process, data, and technology connect across an end-to-end workflow. You look for upstream causes before recommending downstream fixes, designing solutions that are simple, scalable, and grounded in business value.
- You hold a high bar. You produce concise, well-structured documentation and analysis that accelerates decision-making. You actively raise the standard of work around you through coaching, feedback, and example.
- You bring people with you. You build trust quickly across functions, earn stakeholder confidence through transparency and follow-through, and guide teams toward shared understanding and aligned decisions, even when the path is not obvious.
- You are curious and growth-minded. You are open to new tools, including AI-enabled methods, and continuously look for ways to improve the speed, quality, and impact of your work and your team’s work.
- Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
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What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location Toronto-161 Bay St., 4th
Employment Type Regular
Weekly Hours 37.5
Skills
Analytical Thinking, Business Analysis, Data Analysis, Group Problem Solving, Process Engineering, Process Mapping, Process Strategy, Project Management, Researching
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