Senior Portfolio Systems Analyst (12-month Secondment)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a member of the Wealth360 Project Delivery & Support team, you will collaborate with internal partners and external vendors to support the Wealth360 application, providing dedicated support to CIBC Wood Gundy branch and head office staff. Your responsibilities include investigating complex inquiries, coordinating issue resolution, logging calls and email inquiries, and tracking issues to completion.

You will leverage your communication and interpersonal skills to serve as the primary contact for Wood Gundy branches, head office users, taking ownership of incoming calls and emails to ensure timely resolutions. You will work collaboratively with colleagues and stakeholders, sharing information for escalation purposes and delivering solutions that enhance the client experience.

In addition, you will share responsibility amongst the team for various recurring operational processes, prepare and maintain team documentation, provide statistical reporting to management, and guide new team members. You will collaborate with our Wealth Application Support partners such as My Client Support, Brokerage Application Support, WG Salesforce Support, and Wealth360 Support, as well as our partners in Wealth Management Technology and Operations, to help ensure as seamless an experience as possible for our advisory teams across various applications.

You will also work closely with business consultants and senior management to support application fixes and improvements, communicate changes to users, and serve as a subject matter expert during training and development sessions.

You may also be called upon to provide cross-coverage and support for other Wealth Application Support teams Wealth360 Support, Salesforce, My Client, and Brokerage Applications as business needs require.

At CIBC, we enable the work environment most optimal for you to thrive in your role. At the present time, this role provides the opportunity to conduct all work activities remotely via CIBC’s Agent@Home program, and will only require you to be on-site on an occasional basis. The expectation is that you must be able to attend your primary CIBC location within two hours upon request. Please note, however, that this work arrangement is subject to change based on business needs.