Senior Manager, Business Architecture

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Overview

As a key member of the North American Customer Operations (NACO) Business Architecture team, the Senior Manager, Business Architecture provides strategic leadership and architectural guidance in support of the U.S. Contact Centre (USCC) pillar. Working in close partnership with business leaders, product owners, technology teams, and the USCC Agile Release Train (ART), this role is responsible for translating business strategy into actionable capability roadmaps, target operating models, and modernization plans that drive customer, colleague, and business outcomes. The role aligns business priorities, process transformation, data, technology, and operating model decisions to ensure investments deliver measurable value and support the long-term evolution of the USCC organization.

The Senior Manager will serve as the Business Architecture lead for a large-scale contact centre platform modernization program, helping shape future-state capabilities and guiding strategic investment decisions across customer servicing, digital experiences, workforce enablement, and operational processes. The role will play a critical leadership position in enabling next-generation capabilities powered by Artificial Intelligence, including Agentic AI, by defining business requirements, operating model impacts, governance considerations, and value realization frameworks that support the transformation of customer and colleague experiences.

Success in this role requires strong strategic thinking, business architecture expertise, and the ability to influence senior stakeholders across business and technology domains. The incumbent will act as a trusted advisor to USCC leadership and ART partners, ensuring business architecture practices are embedded throughout delivery, modernization, and transformation initiatives while maintaining alignment to enterprise strategy, risk standards, and target-state objectives.