TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
CUSTOMER
Lead a team of professionals and managers to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with business objectives
Provide guidance and direction to team members within own area of specialization and focus
Review and assess incoming files and allocate to appropriate Investigators/Investigative Specialists
Conduct investigations in the capacity of a working lead where cases have been specifically assigned ensuring proper analysis and investigation standards are followed
Prepare applicable documents based on criminal and/or non-criminal proceedings
Collaborate with counterparts from other institutions and/or external organizations (e.g., public sector, government, law enforcement) to gather intelligence information where necessary
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Ensure investigations are professionally conducted and completed in a timely manner
Identify and communicate procedural weaknesses to businesses and ensure processes for remediation are in place such as following up for corrective action where applicable
Maintain strong awareness of emerging trends and investigative techniques for own area of specialty
Represent the department on internal projects/committees for own specialized area as necessary
SHAREHOLDER
Contribute to the development of the business plan, operationalize the plan and deliver on assigned service/functionality
Work with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
Monitor and communicate effectiveness of strategies, programs, and practices related to own area of accountability
Ensure programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities
Proactively identify key business opportunities, research and recommend enhancements/ modifications, develop strategies to achieve recommendations
Coordinate activities with partners across the organization, may include HR, Technology, Finance, Risk Mgmt.
Ensure team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct
Ensure appropriate reporting and escalation of issues based on risk profile
Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
EMPLOYEE / TEAM
Responsible for management of the overall team providing both leadership and guidance
Set targets and objectives for the team, and deliver results
Develop a team of professionals in all aspects of related competencies and act as resource and mentor to others
Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH:
Provides people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
Manages a team of Investigators for a specific geographical area/business unit
Demonstrates broad and in-depth knowledge of investigative techniques, proper protocol, and financial criminal trends
Working Manager role that provides overall direction to the team and assigns and reviews the caseload of others
Generally involved in thematic and/or more complex investigations that may have significant reputational/ organizational impact
Ability to present and make recommendations to senior management and executives
Ensure an integrated approach with other business areas, broader organization, and enterprise as appropriate
Coordinates and prioritizes multiple initiatives and manages resource allocation
Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB
Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines
Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business
Focus on short to medium-term issues (e.g., 6-12 months)
Generally, reports to a Senior Manager or an executive role
EXPERIENCE AND / OR EDUCATION
Undergraduate degree or equivalent work experience
7+ years experience
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
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