The Client Manager is a client-facing role responsible for a seamless execution on onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.
Responsibilities:
Relationship & Origination Support
Maintain professional relationships with client representatives.
Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.
Independently identify and originate low-complexity opportunities.
Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.
Filter, prioritize and validate potentially complex and dynamic material from multiple sources
Assist with coaching and training of new staff, as needed
Credit Management
Manage credit requests in close coordination with various internal teams
Monitor credit lines and escalate exceptions
Onboarding & Implementation
Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.
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Oversee client documentation and facilitate client training to ensure a smooth transition.
Service Coordination
Serve as the primary point of contact for managing and resolving client escalations.
Facilitate day-to-day operational flows and track client feedback
KYC Ownership
Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.
Take responsibility for completing and maintaining accurate client profiles.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Experience: 5-8 years of experience in client management or a related role within the financial services industry.
Technical Skills: Strong product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously.
Problem-Solving: Proven ability to resolve client issues, manage escalations, and improve processes.
Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships. Proven planning, negotiation and analytical skills
Attention to Detail: High level of accuracy and attention to detail in all aspects of work.
Education:
Bachelor's/University degree or equivalent experience
Please see the requirements listed above. ------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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