Citi Commercial Bank – Commercial Associate, AVP (French/English Bilingual) / Citi Commercial Bank – Associé en services bancaires commerciaux, vice-présidence adjointe (bilingue français-anglais) at Citigroup · Hyriko
Citi Commercial Bank – Commercial Associate, AVP (French/English Bilingual) / Citi Commercial Bank – Associé en services bancaires commerciaux, vice-présidence adjointe (bilingue français-anglais)
Citi Commercial Bank offers its clients convenience, a global banking network, thought leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to Mid-Market companies, with an international footprint. We are focused on providing banking and financial solutions to our clients across key growth industries including Business & Professional Services, Diversified Industrials, Digital, Technology & Communications, Clean Energy Transition, Consumer & Retail, and Healthcare.
The primary responsibility of the Associate is, in cooperation with the Relationship Managers/Bankers, to service the banking & financing needs of internationally oriented Mid-Market clients, to deepen existing client relationships and to acquire & onboard new commercial banking clients.
Responsibilities:
- Build relationships with Citi network and operational teams, become one of the key contacts for clients’ requests, internal requests/escalation and resolution.
- Support the Bankers in coverage and management of their assigned portfolio of clients.
- Work closely with Senior Relationship Managers to ensure we provide a 'Client First' approach and help deliver outstanding day-to-day banking & operational support to our Mid-Market clients.
- In cooperation with Senior Relationship Manager, call on clients and maximize ‘One Citi’ client experience, by proactively leveraging and sharing Citi’s market leading insights, global network and solutions.
- Monitor and oversee product implementation processes, credit on-boarding process and manage sales CRM platform.
- Liaise with Relationship Associate(s) to ensure adherence to global KYC (Know Your Customer) standards during the onboarding process and, on an ongoing basis, ensure the appropriate compliance deliverables are met.
- Develop and maintain strong ties with Commercial Banking teams across the globe, in particular CCB colleagues working across the same sector vertical, CCB colleagues supporting subsidiary businesses overseas (Commercial Subsidiaries Group). Collaborate and work closely with various product teams (cash sales, trade finance, markets, corporate finance), Underwriting and Risk teams.
- Work with Senior Relationship Managers to analyze client relationships, risks & opportunities, assist with credit application write-up, financial spreading, deal structuring, returns calculation, documentation review & preparation. Co-manage the credit relationship with clients, ensuring proper adherence of policies and institutional processes.
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- Understand key commercial banking products, processes & solutions, including Transaction Banking, FX, Trade, Liquidity & Treasury, Working Capital and Lending products.
- Support Senior Relationship Managers on solutioning assessment, preparation of pitch books and meeting materials, assisting with new clients’ acquisition.
- Work collaboratively with key internal stakeholders across CCB, share best practices across teams in order to deliver 'best in class’ relationship management to new and existing clients.
- Appropriately assess risk when business decisions are made, demonstrate consideration for the firm's reputation and safeguard Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment around personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 3+ years of relevant experience, preferably in a Client Relationship, or client-facing role
- Prior experience within Commercial/Corporate banking is desirable.
- Fluency in both French and English, with the ability to communicate confidently with clients and colleagues in both languages.
- Strong sales, presentation and communication skills with a client-focus mindset
- Strong analytical, problem-solving and credit skills
- Knowledge of general banking processes, general understanding of commercial banking solutions
- Ability to build & develop strong client relationships.
- Effective collaboration skills with Senior Relationship Managers and Commercial Banking partners
- Proficiency with Microsoft-based applications and experience using CRM applications
- English-language (written and oral) fluency required: The Associate will regularly collaborate with stakeholders across Citibank’s global network, including credit, underwriting, and product teams in the U.S. and Ontario. This ensures seamless communication and alignment with key business partners, enabling the Associate to effectively perform their duties within a complex, cross-border banking environment.
Education:
- Bachelor's/University degree is required.
- MBA and/or CFA is an Asset.
________________
Citi Commercial Bank (CCB) met à la disposition de ses clients la commodité, un réseau bancaire mondial, un leadership éclairé et les capacités financières d’envergure internationale de Citi. Elle accompagne les entreprises du marché intermédiaire présentes à l’international en mettant à leur service une connaissance approfondie de leur secteur et une expertise locale, de même qu’en leur offrant un soutien aux services personnalisé. CCB s’attache à fournir à ses clients des solutions bancaires et financières adaptées aux secteurs clés en croissance, notamment les services professionnels et aux entreprises, les industries diversifiées, le numérique, les technologies et les communications, la transition énergétique propre, la consommation et le commerce de détail, et les soins de santé.
En collaboration avec les directeurs des relations-clients et les banquiers, la personne titulaire du poste sera principalement chargée de répondre aux besoins bancaires et financiers de la clientèle du marché intermédiaire présente à l’international, de renforcer les relations d’affaires existantes ainsi que de prospecter et d’intégrer de nouveaux clients des services bancaires commerciaux.
Responsabilités :
- Établir des relations avec le réseau Citi et les équipes opérationnelles, et devenir l’une des principales personnes-ressources pour les demandes des clients, les demandes internes ainsi que la remontée des problèmes et leur résolution.
- Soutenir les banquiers dans la couverture et la gestion de leur portefeuille de clients.
- Travailler en étroite collaboration avec les directeurs principaux des relations-clients afin d’assurer une approche axée sur le client et de fournir au quotidien un soutien bancaire et opérationnel exceptionnel aux clients du marché intermédiaire.
- Communiquer activement avec les clients et maximiser l’expérience client « One Citi », en collaboration avec les directeurs principaux des relations-clients, en mettant proactivement à profit l’expertise de premier plan de Citi, son réseau mondial et ses solutions.
- Surveiller et superviser les processus de mise en œuvre des produits et le processus d’intégration en matière de crédit, et gérer la plateforme de gestion des relations-clients utilisée par l’équipe des ventes.
- Communiquer avec les chargés de relations pour assurer le respect des normes mondiales relatives à la connaissance de la clientèle (KYC) pendant le processus d’intégration et veiller en permanence à ce que les exigences de conformité appropriés soient satisfaites.
- Développer et maintenir des liens étroits avec les équipes des services bancaires commerciaux partout dans le monde, surtout les collègues de CCB qui travaillent dans le même secteur vertical et ceux qui soutiennent les filiales à l’étranger (Groupe des filiales commerciales). Travailler en étroite collaboration avec diverses équipes de produits (ventes au comptant, financement commercial, marchés et financement des entreprises) ainsi qu’avec les équipes de placement et de gestion des risques.
- Travailler en colla
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