Join Citi's Data Solutions Production Management team and play a meaningful role in keeping business-critical applications running at their best for clients across the globe. As an Application Support Intermediate Analyst, you will deliver technical and operational support across Citi's application environment, acting as a key connector between end users, internal technology teams, and vendors to resolve issues and drive continuous improvement. This role sits within a team committed to technical excellence, where your contributions directly influence the stability, efficiency, and effectiveness of systems that matter.
Responsibilities
- Deliver technical and business support to users of Citi applications, diagnosing and resolving issues efficiently while coordinating with technology partners for longer-term solutions.
- Serve as a liaison between end users, internal technology groups, and third-party vendors to ensure timely issue resolution and clear communication across all parties.
- Participate in application releases across the full lifecycle — from development and testing through to production deployment — and carry out post-release validation checks following application and infrastructure updates.
- Analyze applications to identify risks, vulnerabilities, and security gaps, and recommend appropriate mitigating actions.
- Collaborate with development colleagues to prioritize bug fixes and define tooling requirements that improve support operations.
- Take active ownership of support project initiatives focused on application stability, operational efficiency, and service effectiveness.
- Develop and maintain accurate technical support documentation to enable consistent, high-quality service delivery across the team.
- Participate in disaster recovery testing to validate business continuity readiness and contribute to risk mitigation planning.
Required Qualifications & Skills
- 2 or more years of experience in application support, IT operations, or a closely related technical discipline.
- Working knowledge of application support concepts, issue tracking tools, and problem management practices.
- Clear and confident communicator, able to exchange technical and operational information effectively with stakeholders at varying levels of seniority.
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- Ability to evaluate complex situations using multiple sources of information and apply sound judgment to identify and implement appropriate solutions.
- Foundational understanding of financial markets and products, with awareness of how technology strategy supports business objectives.
- Demonstrated ability to plan, organize, and manage workload independently with a limited need for direct supervision.
- Flexibility to work shifts between 8:00 AM to 8:00 PM, with availability to support weekend rotations as required by the business.
Beneficial Skills & Qualifications
- Experience contributing to process improvement initiatives or the standardization of support practices and procedures.
- Familiarity with how application support functions integrate within a broader technology or operations organization.
- Bachelor's degree or university-level qualification, or equivalent professional experience in a relevant field.
What We Offer
At Citi, you will be part of a global team where your work has real impact on the systems and services that clients around the world depend on every day. We offer a collaborative, performance-driven environment that supports your professional growth and rewards your contributions.
- Access to structured learning and development programs that help you build expertise and grow your career within technology and operations.
- A team environment that values knowledge-sharing, cross-functional collaboration, and continuous improvement.
- Competitive compensation and a comprehensive benefits package, including wellbeing and financial wellbeing support.
Linux
2 - 3 years of experience
Database
Good SQL experience in any of the RDBMS.
Scheduler
Autosys / CONTROL-M or other schedulers will be of added advantage.
Programming Languages
UNIX shell scripting, Python will be of added advantage.
Cloud Native Environment: Working or having Exposure to Cloud Environments [ OpenShift / GCP / AWS ]
Additional Skills (preferable)
Other Applications
Knowledge / working experience of ITRS Active Console/other monitoring tools
Please see the requirements listed above. ------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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