Be the one building AI-powered experiences where they matter most
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
Drive net-new customer acquisition across small and mid-sized businesses by introducing AI-powered customer experience solutions that improve engagement, efficiency, and business growth. This role directly influences how emerging and growth-stage organizations adopt modern CX platforms to compete and scale effectively. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, helping organizations deliver personalized, meaningful interactions at scale. You will own a greenfield territory, build pipeline from the ground up, and lead new business sales cycles that expand Genesys’ market presence. This position offers strong career acceleration, ownership of pipeline creation, and the opportunity to shape growth across high-potential accounts.
Key Responsibilities:
Drive new business growth by identifying, engaging, and closing net-new customers within an assigned SMB territory
Execute outbound prospecting strategies across calls, email, social selling, and events to build a consistent pipeline of qualified opportunities
Develop and execute account penetration plans that expand market reach and create new revenue streams
Leverage sales technologies and intent data tools to prioritize accounts and optimize outreach effectiveness
Manage and advance opportunities through the sales cycle by aligning solutions to customer business objectives
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Maintain a healthy pipeline using Salesforce, Clari, and related tools to track performance and forecast accurately
Collaborate with marketing, business development, solution consultants, and channel partners to drive coordinated account strategies
Deliver compelling value propositions that connect Genesys solutions to customer challenges and growth goals
Represent Genesys at events, webinars, and customer engagements to build brand awareness and credibility
Build relationships with senior stakeholders and position Genesys as a trusted advisor in customer experience transformation
Required Qualifications:
2+ years of experience in B2B SaaS, cloud, or technology sales with a track record of generating new business opportunities
Strong prospecting and pipeline generation skills with a focus on net-new customer acquisition
Experience using modern sales tools such as Salesforce, Salesloft, LinkedIn Sales Navigator, 6sense, or similar platforms
Excellent communication and presentation skills with the ability to engage senior-level stakeholders
Strong organizational and account planning skills with a data-driven approach to sales execution
Ability to thrive in a fast-paced, high-growth environment and adapt to changing priorities
Collaborative mindset with experience working cross-functionally to achieve shared business goals
Preferred Qualifications:
Experience selling cloud-based software, customer experience platforms, or contact center solutions
Familiarity with MEDDPICC or similar structured sales methodologies
Experience developing opportunities within greenfield or new market accounts
Knowledge of industries such as healthcare, financial services, retail, or technology
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$89,400.00 - 117,400.00
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, gen
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