2+ years of business systems experience including system requirements, systems help desk, systems training, business process design, technical documentation, or Agile/Scrum project delivery. Experience working on Salesforce implementations is mandatory Fluency in EnglishAbility to analyze business operations and design automated solutionsStrong human‑relations, communication, planning, and organizational skillsExperience designing Salesforce solutions a mustCandidate must understand Salesforce concepts like configuration, automation flows, validation rules, roles/profiles, integrations/APIs, reporting, and dashboardsSalesforce Certified Administrator (ADM 201) preferredFamiliarity with Salesforce data management tools, sandboxes, and facilitating User Acceptance Testing (UAT)Ability to present and communicate effectively with management stakeholdersAbility to collaborate with system users and technical development teams to translate needs into actionable user storiesAbility to create, read, and interpret system documentationStrong problem‑solving skills in process automationDemonstrated business impact from prior work Accuracy & Attention to Detail;Analytical Skills;Problem Solving Skills;Microsoft Office & PC Skills;Numerical Skills Bachelor’s Degree/equivalent in business or related quantitative discipline. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.