Program Manager, Global Accounts Receivable Summary Join Amazon's Global Accounts Receivable team to drive transformational change across our collections, cash application, and dispute management operations. You'll partner with finance leaders across the organization to build scalable processes, implement automation solutions, and deliver measurable improvements that impact how we manage financial operations at scale. A Day in the Life As a Program Manager on our Global Accounts Receivable team, you'll focus on modernizing our receivables processes through strategic initiatives and cross-functional collaboration. You might start your day reviewing performance metrics across our collections and cash application workflows, then transition into a working session with our finance systems team to evaluate automation opportunities. Later, you could be facilitating a discussion with stakeholders across multiple geographies to identify root causes of process bottlenecks, or presenting data-driven recommendations to senior finance leaders. You'll also spend time mentoring team members on process improvements and building relationships with business partners who depend on our receivables operations. Your work spans multiple areas—from designing new control frameworks to implementing tools that streamline how we manage vendor disputes and billing inquiries. About the Team We are a collaborative group of finance professionals committed to building efficient, scalable processes that support Amazon's global operations. Our team serves as a trusted partner to finance leaders across the company, helping them navigate complex receivables challenges and implement solutions that drive operational excellence. We're focused on modernizing our processes through thoughtful automation and data-driven decision-making, and we're looking for someone who shares our commitment to continuous improvement and stakeholder collaboration. You'll work alongside experienced finance professionals, systems specialists, and business partners who value clear communication, creative problem-solving, and a genuine interest in understanding the business impact of our work. Joining us means becoming part of a team that takes pride in delivering sustainable solutions and building long-term relationships with the colleagues and partners we support. Key Job Responsibilities Develop comprehensive understanding of Amazon's Finance Operations systems and processes, and work with functional leaders to build scalable solutions that resolve escalated discrepancies accurately and efficiently Lead operational excellence initiatives by analyzing receivables processes, recommending improvements, and managing quality and internal control indicators across Collections, Cash Application, Credit Notes, and Deduction Management Identify process improvement opportunities by collaborating with business partners, determining root causes, and building long-term solutions that drive measurable results in process efficiency and effectiveness Manage complex, cross-functional projects and initiatives by coordinating priorities, engaging multiple stakeholder groups, and communicating progress internally and externally to ensure alignment with organizational goals Evaluate accounts receivable risks and control environments, partnering with Finance Operations, Controllership, and Internal Audit teams to implement new controls and maintain the effectiveness of existing control frameworks Basic Qualifications Experience in Accounts Receivable or Accounts Payable operations Bachelor's degree in Finance, Accounting, Business, or related field Experience managing cross-functional projects and programs within finance environments Demonstrated ability to analyze financial data and build reports that inform business decision-making Proficiency in Excel, including advanced functions such as pivot tables and lookup formulas Experience applying Lean or Six Sigma methodologies to evaluate business processes and solve complex problems Proven ability to organize projects, develop solutions, and drive initiatives to completion Strong written and verbal communication skills with demonstrated ability to build partnerships with senior leaders across diverse groups Preferred Qualifications MBA, CA, CPA, or CWA certification Experience with large-scale data analysis and reporting tools such as SQL, Power BI, or similar platforms Background in continuous improvement projects that delivered measurable results in process efficiency and controllership Experience identifying data quality issues, determining root causes, and implementing escalation and resolution plans Experience working in multinational organizations with exposure to international finance operations Demonstrated ability to work independently with minimal direction in fast-paced, evolving environments Key job responsibilities Develop a solid understanding of Amazon's Finance Operations systems and processes. - Work with functional leaders and internal groups to build scalable processes and resolve escalated discrepancies in a timely and accurate manner. - Lead and participate in operational excellence activities; analyze processes, recommend improvements, and manage related quality and internal control indicators. - Contribute to collection process improvements by identifying issues, proposing tool enhancements, and driving continuous improvement of collection protocols. - Communicate internally and externally to identify issues and propose long-term sustainable solutions. - Perform autonomously; initiate and manage complex, cross-functional, and cross-company work, including managing workload priorities and establishing process priorities aligned with organizational goals. - Set, improve, and enforce policies and procedures, maintaining full compliance and implementing best practices. - Drive execution of team vision and goals; independently manage recruiting efforts and continually raise the bar. - Drive organizational strategy; lead improvements in process efficiency and effectiveness, and spearhead development and implementation of tools and automation. - Explore upstream/downstream improvement opportunities by working with business partners, identifying root causes, and building long-term solutions. - Act as a process SME and drive engagement across multiple stakeholder groups to deliver required process improvements. - Build and maintain long-term stakeholder relationships to improve the OTC lifecycle; manage operations and project performance metrics. - Evaluate and communicate accounts receivable controllership risks with Finance Operations; assess adequacy of existing controls and partner with the Controllership and Internal Audit teams to implement new controls and maintain operational and design effectiveness of internal controls. - Lead and contribute across process areas including Collections, Cash Application, Credit Notes, Deduction Management, and Vendor/Customer Contact Management. ### Basic qualifications - 6+ years of Accounts Receivable or Account Payable experience - - MBA, CA, CPA, or CWA with 8–10+ years of experience managing cross-functional projects and programs, including Finance projects and exposure to Finance Systems/Applications. - - 6+ years applying key financial KPIs to analyses and building financial/operational reports and data sets that inform business decision-making. - - 6+ years creating process improvements with automation and analysis. - - 3+ years of advanced proficiency in Excel (pivots, lookups, etc.). - - Strong analytical skills with experience evaluating business processes and complex problem-solving using Lean/Six Sigma techniques. - - Proven project management ability — organizing, finding solutions, and driving to successful conclusions. - - Strong presentation and written communication skills; ability to build effective part