SHIELD is a device-first fraud intelligence platform built on the world's most persistent device identification technology across applications and platforms.Powered by SHIELD AI and patented technology (SHIELD Sentinel), SHIELD sets the global standard for device identification (SHIELD Device ID) and exposes the full range of fraud tools and techniques through more than 20 risk indicators, delivering real-time, actionable fraud intelligence across all use cases and industries worldwide.Trusted by global unicorns including inDrive, Alibaba, Deliveroo, Meesho, TrueMoney, Unico ID and OLX, SHIELD operates with teams across Los Angeles, São Paulo, London, Berlin, Jakarta, Bangkok, Bengaluru, Beijing and Singapore, advancing our mission: to eliminate unfairness and enable trust for the world. Responsibilities:As SHIELD's Platform Engineer (CRM/ERP), you will be responsible for solutioning, understanding and implementing MS Dynamics solutions mainly for the accounting function and to manage, optimize, and scale our Salesforce CRM ecosystem. You will work closely with internal stakeholders and take a hands-on approach to creating and executing impactful solutions. Demonstrate technical knowledge to design and code Dynamics 365 application modules according to functional specificationsImplement and maintain Salesforce workflows, Flows, validation rules, and automation solutions using declarative tools while ensuring governance best practices are followedDevelop test scripts to ensure the applications meet quality standardsOptimise workflows - such as data extraction from usage dashboard to automate invoice generationIdentify areas for process improvement and deploy innovative automation solutions that increase efficiency and standardisationEnforce data hygiene best practices to maintain a clean and structured CRM, improving reporting accuracy and user trustTroubleshoot errors and issuesCollaborate with internal stakeholders to understand and design technical solutionsStay up to date with current Dynamics 365 and Salesforce insights and trendsEvaluate and deploy Finance-related/Salesforce - Related AI tools to automate manual tasks, optimize workflows, and improve data-driven decision-makingSupport high-priority initiatives and strategic projects, while handling ad hoc assignments as assigned Requirements Minimum Bachelor's Degree in Computer Science or related fieldsMinimum 3 years of experience in solutioning, delivery or support of Microsoft Dynamics 365 and/or SalesforceStrong analytical, interpersonal and collaboration skillsGood written and communication skillsStrong work ethics and performance-drivenAbility to adapt and work in a fast-paced and high-growth environment