About GRIPIT At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem. What You’ll Do:Own end-to-end e-commerce operations across marketplaces like Amazon & FlipkartOversee inventory planning, stock availability, and coordination with warehouse/logisticsMonitor daily order flow, returns, cancellations, and ensure smooth fulfillmentTrack and improve key metrics like sales, conversion rate, and order accuracyResolve platform and customer escalations in a timely mannerEnsure compliance with marketplace policies and maintain account healthWork closely with marketing and sales teams for campaign execution and demand planningIdentify operational gaps and implement process improvementsGenerate MIS reports and share actionable insights with stakeholdersLead and manage the operations team, driving accountability and performance What We’re Looking For:3–6 years of experience in e-commerce operations or marketplace managementStrong hands-on experience with Amazon, Flipkart, or similar platformsGood understanding of cataloging, inventory management, and order lifecycleStrong analytical mindset with proficiency in Excel/Google SheetsAbility to multitask and manage multiple brands/products efficientlyStrong coordination and stakeholder management skillsProblem-solving attitude with a focus on execution and ownershipPrior experience in team handling or leadership role is preferred